Data Rollover Exists: POTRAZ Explains Zimbabwe’s Policy on Data Carry-Over and Transfer
The Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) has reiterated that regulations allowing data rollover and transfer are already in place.
This comes amid renewed public calls for mobile users to be allowed to carry forward unused data bundles.
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Regulatory Framework Already Exists
In a statement, POTRAZ said data rollover and transfer were formally introduced through Regulatory Circular Number 2 of 2019, which was designed to curb the loss of unused data at the end of billing periods.
Under the framework, mobile network operators (MNOs) are required to establish systems that allow subscribers to carry over unused data to subsequent billing cycles, a move the regulator says is aimed at improving consumer protection and value for money.
Mixed Implementation Across Networks
Despite the regulatory provisions, data rollover and transfer have faced challenges, including limited implementation by some operators, technical constraints, and high consumer costs. These issues have contributed to dissatisfaction among subscribers, particularly over premature data expiration and unclear rollover conditions.
POTRAZ, however, said progress has been recorded across the sector. Some operators now allow full rollover on selected data bundles, while others permit rollover when consumers experience network failures.
Data Sharing and Flexible Bundles Introduced
The regulator also noted that subscribers can now transfer data to other users on the same network before bundle expiry. In addition, mobile operators have expanded their product offerings by introducing data bundles of varying sizes and configurations to accommodate different usage patterns and lifestyles.
Consumers Urged to Know Their Rights
POTRAZ urged subscribers to familiarise themselves with the terms and conditions attached to specific data bundles in order to fully benefit from the regulatory protections available.
“Progress has been made on the implementation of the data rollover and transfer initiative. Members of the public are encouraged to take note of the existing regulatory measures aimed at enhancing consumer protection,” the regulator said.
Ongoing Oversight Promised
Looking ahead, POTRAZ said it will continue reviewing the implementation of data rollover and transfer regulations to ensure consumers are not disadvantaged.
The authority also called on subscribers to report challenges and provide feedback, saying this would help strengthen oversight and improve the effectiveness of existing measures.
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