Contact centres turn to GenAI to resolve long-standing issuesTechnology

Contact centres turn to GenAI to resolve long-standing issues

GenAI overcomes barriers such as low customer satisfaction rates and long wait times, says Amdocs director Tom Byrd.

ITWeb TV: ISP Kaya Konekta targets R150m, SA Connect to scaleTechnology

ITWeb TV: ISP Kaya Konekta targets R150m, SA Connect to scale

After connecting Cosmo City, the new kid on the block sets its sights on other South African townships to challenge…

Engie starts construction of solar plant in NCapeTechnology

Engie starts construction of solar plant in NCape

The independent power producer commences construction of its 75MW Graspan solar photovoltaic power plant in the Northern Cape.

Google founders fund boosts SA’s tech ecosystem, says MalatsiTechnology

Google founders fund boosts SA’s tech ecosystem, says Malatsi

The Google for Start-ups Accelerator Africa: Black Founders programme plays an important role in job creation, says comms minister Solly…

ConCourt rules on privacy vs freedom of expression in digital ageTechnology

ConCourt rules on privacy vs freedom of expression in digital age

The apex court rules in favour of a farmer after his personal information was posted on Facebook by a wildlife…

Visa regime overhaul begins as digital nomad visa gazettedTechnology

Visa regime overhaul begins as digital nomad visa gazetted

The Department of Home Affairs gazettes the remote work visitor visa and the new points-based system for work visas.

Old Mutual to take Moneyversity into metaverseTechnology

Old Mutual to take Moneyversity into metaverse

The insurance company revamps its Moneyversity financial literacy platform, to introduce AI-based capabilities.

SARS cracks whip on ‘wilful’ crypto non-complianceTechnology

SARS cracks whip on ‘wilful’ crypto non-compliance

The burgeoning crypto sector leads the taxman to enforce tax compliance, as some taxpayers fail to declare these assets and…

CSIR lifts lid on South Africa’s dire security postureTechnology

CSIR lifts lid on South Africa’s dire security posture

The Council for Scientific and Industrial Research finds that 47% of SA’s public sector institutions experienced one to five cyber…

Security drones to the rescue in SATechnology

Security drones to the rescue in SA

There is a huge uptake of drones in security, amid the soaring crime levels and advancements in drone tech, say…