Ecosure Sparks Outrage in Zimbabwe as Distraught Family Dumps Coffin at Its Branch Over ‘Denied Funeral Claim’

Ecosure Sparks Outrage in Zimbabwe as Distraught Family Dumps Coffin at Its Branch Over ‘Denied Funeral Claim’

Ecosure has come under fire from Zimbabweans after a family, distraught over a denied funeral claim, dumped their deceased relative’s coffin at one of the company’s branches.

The insurance provider reportedly refused to cover the funeral expenses because the deceased missed a US$4 payment in the month of their passing.

Also Read: Econet Employee Cries Foul After ECOSURE Refuses To Pay $500 000 Claim Following His In-Law’s Death

The incident, which unfolded at one of Ecosure’s branches, has been documented in a viral video which was shared on social media by Crime Watch Zimbabwe.

Ecosure Sparks Outrage in Zimbabwe as Distraught Family Dumps Coffin at Branch (Image Credit: X @crimewatchzim)

The video has drawn significant attention, fueling public criticism.

Ecosure Attracts Criticism

Ecosure, a funeral insurance provider underwritten by Econet Life—a subsidiary of the Econet Zimbabwe Group—has faced mounting criticism as the story gained traction. Zimbabwean netizens have expressed their disappointment, with many labeling the company’s refusal to pay the funeral claim as heartless and insensitive.

More netizens stepped forward to share their own negative experiences with Ecosure, alleging that the company has denied other claims in the past under similar circumstances. Many users shared frustrations about missed payments that led to policy cancellations or claims rejections.

Many Zimbabweans voiced that they felt Ecosure should have shown empathy, especially during a time of grief.

Here are some of the reactions;

@PrudieWay:

Shame on you @EcoSureZW this is embarrassing

@mwanangutamuka;

I lost my son and they denied to pay back for my policy. @EcoSureZW is the worst policy I ever meet in my life. I’m sorry for those who are still paying their money 💔💔💔

@nigel_mash07;

@EcoSureZW this is a new low from such a giant company. Don’t just branch into sectors where you can’t provide adequate services because what is this?? All for $4 . The sad thing is that many people joined you and if this is the level where you are , then just please refund us.

@SimbaMuparangi;

Shame on you @econetzimbabwe @EcoSureZW @EcoCashZW . You only care about money.

@Blazio_Jack;

ECOSURE ARE THIEVES

@Vince Sibanda;

Ecosure are thugs. My mum was was denied a claim after her aunt passed.

Reason: Your payment for that particular came through, but it came late…

The post Ecosure Sparks Outrage in Zimbabwe as Distraught Family Dumps Coffin at Its Branch Over ‘Denied Funeral Claim’ appeared first on iHarare News.