Dealership blames vehicle owner for delay in resolving stolen R1 million VW Amarok case! Barons VW Durban, the dealership where a R1 million Amarok was stolen, has blamed the vehicle owner, Darrel Shunmugam, for delaying the investigation.
The dealership alleges that Shunmugam has refused to provide proof of purchase and other documentation needed to resolve the matter, which has led to a stalemate.
Dealership’s Statement on the Matter
In a statement released on Monday, Barons VW Durban addressed Shunmugam’s allegations and criticized his lack of cooperation.
“Mr. Shunmugam has to date consistently and steadfastly refused to provide proof of purchase or documentation to verify the alleged value of the vehicle, despite multiple requests for him or his legal representatives to do so,” the dealership stated.
The dealership emphasized that this lack of transparency has hindered its internal investigation and delayed efforts to resolve the issue.
Dispute Over Vehicle’s Purchase and Tracking History
Barons VW disputed Shunmugam’s claim that the vehicle was worth R1 million, insisting that it requires the vehicle’s history to substantiate the allegations.
“Barons’ insurers have similarly reached out to the customer requesting his consent to obtain the vehicle’s records, but the customer has not to date provided such consent,” the dealership added.
The disagreement also extends to the vehicle’s tracking device. Barons VW refuted Shunmugam’s claims that the tracker was deactivated on October 14, 2024, prior to the theft.
“Barons VW Durban categorically denies any knowledge or involvement in tampering with the vehicle’s tracking device. We further note that the customer previously stated that no tracking device was installed in the vehicle, making these new allegations both inconsistent and in clear contradiction of his previous version,” the dealership said.
Allegations Against the Dealership
Shunmugam provided IOL with an email dated December 19, 2024, from his lawyer to the dealership. The email reportedly presents new information suggesting that the vehicle’s tracker was removed while the Amarok was at the dealership.
Despite these claims, Barons VW has not yet responded to the email or addressed the allegations regarding the removal of the tracker.
Legal Implications and Next Steps
Barons VW has emphasized its commitment to resolving the matter within the framework of the law.
“The dealership will handle this matter according to the prescripts of the law to protect the interests of all parties,” the statement read.
The dealership’s insistence on proper documentation and verification underscores its stance on ensuring transparency and accountability throughout the investigation.
Background of the Incident
The controversy began when Shunmugam reported the theft of his Amarok, valued at R1 million, from Barons VW Durban. The incident raised questions about the dealership’s security measures and handling of customer vehicles.
Customer’s Perspective
Shunmugam alleges that the theft occurred under suspicious circumstances and believes the dealership may bear some responsibility. His lawyer’s email claims that the tracker, which could have aided in recovering the vehicle, was removed while the Amarok was at the dealership.
“The email highlights critical new information that suggests potential negligence on the part of the dealership,” Shunmugam’s legal representative argued.
Public Reaction and Implications for Dealerships
The case has sparked widespread public interest, with many questioning the accountability of dealerships when customer vehicles are in their care. It also underscores the importance of clear communication and transparency in resolving disputes between consumers and service providers.
Unresolved Questions
As the investigation continues, several critical questions remain unanswered:
- Why has Shunmugam not provided proof of purchase or consent for accessing vehicle records?
- Was the tracker removed while the Amarok was at Barons VW, and if so, by whom?
- How will the dealership address allegations of negligence if the claims regarding the tracker are proven true?
Conclusion
The ongoing dispute between Barons VW Durban and Shunmugam highlights the complexities of resolving high-stakes conflicts involving stolen property. As the case progresses, both parties face mounting pressure to provide evidence and resolve the matter swiftly to restore public confidence.
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