Contact Center Agents

Job Description

Applications are invited from suitably qualified and experienced candidates to fill in the above mentioned position.

Duties and Responsibilities

Handle inbound and outbound calls in a professional and courteous manner.
Handle social media inquiries in a timeouts and professional manner.
Provide customers with information about products/services and resolve any inquiries or issues they may have.
Maintain accurate records of customer interactions and transactions.
follow up on customer inquiries.
Follow communication scripts and guidelines to ensure consistency and quality service.
Meet performance targets related to call quality, customer satisfaction, and productivity.

Qualifications and Experience

Excellent communication skills and a pleasant phone manner.
Ability to use a computer and maneuver various social media platforms
Strong problem-solving abilities and the ability to think on your feet.
Previous customer service experience will be an added advantage.
Ability to work well in a team environment.
At least 2 A level subjects.
Other

How to Apply

Candidates interested in the positions above should see their CVs to the following address:

The Administrator

Corporate 24 Healthcare

6 Bath Road

Harare

OR email to recruitment@corp24med.com, Please clearly state the position you are applying for on the subject line.

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