ZESA Warns That Prepaid Electricity System Is Going Down As It Struggles To Transition To ZiG

ZESA’s Electricity Token System To Go Down for Currency Conversion to ZiG

National power utility ZESA has issued a warning to its customers that the Prepaid Electricity Token Purchase System will be temporarily unavailable due to a currency changeover from the Zimbabwe Dollar (ZWL) to the new ZiG currency.

The Zimbabwe Electricity Transmission and Distribution Company (ZETDC), a subsidiary of ZESA, appears to be facing difficulties in transitioning to the new gold-backed currency introduced last Friday.

Also Read: ZESA Temporarily Suspends Electricity Token Sales in Local Currency Amid ZiG Currency Transition

Since the announcement, customers have been unable to purchase electricity tokens using the local Zimbabwe currency.

However, ZESA has permitted customers to purchase prepaid electricity tokens at its banking halls, provided they are transacting in United States Dollars.

Scheduled Downtime for System Upgrade

ZETDC has announced that the prepaid electricity token purchase system will be down from Tuesday, 09 April 2024, at 2200 hours to Wednesday, 10 April 2024, at 0600 hours. This downtime is necessary to facilitate the currency changeover on the prepayment vending system.

Also Read: Faith in Currency: Prophet Emmanuel Makandiwa Urges Zimbabweans to Embrace ZiG Currency for Economic Transformation

Official Statement from ZESA

Below is the full statement released by ZESA on Tuesday afternoon, advising on the temporary unavailability of the prepaid electricity token purchase system:

Public Notice – Electricity Vending System

The Zimbabwe Electricity Transmission and Distribution Company (ZETDC) would like to inform its valued customers of the unavailability of the prepaid electricity purchase system on Tuesday, 9 April 2024, from 2200 hours to Wednesday, 10 April 2024, at 0600 hours.

This is to allow for the currency changeover on the prepayment vending system.

We sincerely apologise for the inconvenience caused.

Stakeholder Relations 09/04/2024

For more information, please contact us on:

Email: contactcentre@zetdc.co.zw Twitter: @ZetdcOfficial Facebook: @ZetdcOfficial Website: www.zetdc.co.zw WhatsApp: +263715519387 / +263715519389 Call Us on: 704 / 0242704040 / 08688003485

#VendingSystemUpdate
Clients #Nationwide kindly take note@ZESAHOLDINGS_ @PowerTelZW @HeraldZimbabwe @NewsDayZimbabwe pic.twitter.com/B6UuIEuV0c

— ZETDC (@ZetdcOfficial) April 9, 2024