Old Mutual is Hiring a Senior Business Analyst

Senior Business Analyst – Old Mutual

Location: South Africa
Closing Date: 02 May 2025, 23:59

Old Mutual is a firm believer in the African opportunity, and our diverse talent is a true reflection of our passion for Africa’s success. We are looking for a Senior Business Analyst with a strong background in Retail Banking to join our dynamic and forward-thinking team. If you’re excited by innovative thinking and impactful work, this is your opportunity to make a meaningful contribution to Africa’s financial future.

Job Summary

We are seeking a highly motivated and experienced Senior Business Analyst to help shape and drive the evolution of our banking systems and customer experiences. The successful candidate will play a key role in analyzing business needs, designing future-focused solutions, and ensuring seamless implementation within Agile cross-functional teams.

This role requires a blend of strategic thinking, system analysis expertise, and the ability to optimize work processes through smart business design and innovation. You’ll collaborate closely with stakeholders across the business product owners, developers, testers, project managers, and risk teams to deliver compelling digital banking solutions that meet evolving customer and business needs.

Key Responsibilities

Collaborate with Product Owners and cross-functional teams to elicit, document, and prioritize business requirements in an Agile environment.
Convert business requirements into clear and concise artefacts such as:
- User Stories
- Acceptance Criteria (Gherkin syntax)
- Business Processes & Business Rules
- Wireframes and Data Requirements
Facilitate Backlog Grooming sessions, sprint planning, retrospectives, and daily stand-ups.
Analyze current and target operating models, identify process gaps, and develop solutions that enhance operational efficiency.
Conduct and support User Acceptance Testing (UAT) and verify that implemented solutions meet agreed requirements.
Communicate progress and insights effectively to stakeholders, ensuring alignment with business goals.
Identify opportunities to optimize work processes, increase efficiency, and drive innovation.
Contribute to risk management and ensure compliance with regulatory standards in Retail Banking.

Also Read: UNDP Zimbabwe Seeks a Consultancy to Develop an Electronic Local Inspections System

Domain Expertise Required

Retail Banking, including:
- Digital Banking (mobile & online)
- Savings and Current Accounts
- Retail Lending (Personal Loans and Overdrafts)
Familiarity with Agile delivery models and cross-functional collaboration.
Experience with system implementation, testing, and deployment.
Understanding of regulatory compliance and risk management in banking.

Skills & Qualifications

A Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field.
Minimum of 3 years of proven experience as a Business Analyst in Retail Banking.
At least 2 years of experience working on Lending Products and Agile projects.
Knowledge of Agile methodologies including Scrum, Kanban, and Lean.
Strong analytical and critical thinking abilities.
Exceptional communication, collaboration, and problem-solving skills.
Ability to work independently while contributing as part of a team.

Competencies

Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
Strategic Thinking – Sees ahead to future possibilities and translates them into breakthrough strategies.
Leading with Influence – Inspires and motivates others to take action.
Collaboration – Builds partnerships and works collaboratively with others to meet shared objectives.
Customer First – Anticipates customer needs and delivers exceptional service.
Execution Excellence – Consistently delivers high-quality results.

Additional Skills

Adaptive Thinking
Business Requirements Elicitation & Documentation
Business Case Development
Current State Assessment & Gap Analysis
Data Compilation and Reporting
User Requirements Documentation
Readiness Assessments
Business Intelligence (BI) Analysis
Requirements Development & Solution Mapping

Employment Equity Statement

Old Mutual is committed to creating a diverse and inclusive workplace. The appointment will be made in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Preference will be given to candidates from the designated groups.