Fill in the Role of an Account & Business Development Manager at Old Mutual

Account & Business Development Manager

At the heart of Old Mutual’s growth strategy lies a commitment to unlocking Africa’s potential one account, one relationship, and one region at a time. As part of this vision, the Account & Business Development Manager plays a pivotal role in driving business expansion through strategic acquisition and relationship management. Based in Durban, this dynamic role serves the broader KwaZulu-Natal region, focusing on both the private and public sectors to grow the Worksite business within the Personal Advice market.

Building Markets, Creating Value

This role is more than sales it’s about strategic market development. The Account & Business Development Manager works closely with marketing and sales teams to identify high-potential markets and stakeholders. These insights fuel a local acquisition strategy, which includes presenting Old Mutual South Africa’s holistic Customer Value Proposition (CVP) to prospective partners across various industries.

A key deliverable is to acquire formal access and service level agreements with both public and private sector entities. Once onboarded, these accounts are matched with Workplace Advisors through the retail channel to ensure seamless service delivery and value creation.

Driving Growth Through Partnership and Activation

Once new accounts are acquired, the Business Development Manager ensures proper onboarding and activation. This includes managing service level agreements, overseeing the allocation of advisors, and aligning internal teams to support each account. The goal is not only to expand market reach but also to sustain long-term relationships that benefit both the client and Old Mutual.

An ongoing challenge is to maintain a healthy acquisition pipeline that meets the demand for retail expansion. This requires close collaboration with internal business units and continuous market analysis to identify and act on emerging opportunities.

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Leadership Through Insight and Influence

Success in this role hinges on effective stakeholder management. The Account & Business Development Manager serves as the primary liaison between new clients and internal stakeholders, ensuring consistent communication, accountability, and responsiveness. From conducting Financial Wellbeing Program (FWP) sessions to reviewing client requirements, the manager ensures that solutions remain aligned with client needs and market shifts.

In addition, the role requires consistent performance tracking and data-driven reporting. Weekly updates to Worksite Sales Managers and Area Managers include metrics on market research, acquisition progress, activations, lead conversions, and overall performance.

Skills That Drive Impact

To thrive in this role, candidates must bring a balanced mix of strategic vision, interpersonal agility, and sales expertise. Key skills include:

Building trust and client relationships
Conducting client needs assessments
Customer value proposition development
Consultative and direct selling
Sales data management and reporting
Strong understanding of sales software and tools

Qualifications and Competencies

The ideal candidate should hold a Bachelor of Business Economics (BBE) in Business Finance and Economics, along with a Matric Certificate. Core competencies include: