Mukuru Breaks Silence After Money ‘Disappears’ from Accounts
Popular money transfer platform Mukuru has moved to calm customers after a technical glitch caused panic on Thursday, 19 June 2025, when users noticed their account balances had suddenly disappeared.
Mukuru Breaks Silence After Money ‘Disappears’ from Accounts
The company explained that the issue was purely display-related; the money didn’t actually vanish, but a technical error made it seem that way. In a Facebook update, Mukuru said its team was working closely with partners to restore accurate balance displays and reassured users that their funds remained safe.
The message read:
“Mukuru Update! We’re currently finalising the last updates for everyone. Our team is working closely with our partner to restore all balances. 
Rest assured, your money is completely safe. We’ll send you a message as soon as everything is back to normal in the coming hours. 
Thank you once again for your continued patience and trust. 
”
Chin’ono Steps In After Followers Raise the Alarm
Renowned journalist Hopewell Chin’ono said he got involved after concerned followers flooded his inbox and Facebook page asking for help.
According to Chin’ono, he reached out directly to Mukuru and spoke to one of the company’s directors, who confirmed the error was software-related and not a case of lost money. He said customers had nothing to worry about and the problem would be resolved by Friday, 20 June 2025.
“One of my followers posted this request on my Facebook page, and others inboxed me. “Sir, please talk to the CEO from Mukuru, our money disappeared from our accounts this morning,” he said. I sent a message to them and received a call from one of the directors. He said they had a software problem, which is being attended to. He assured me that nobody will lose their money. Everything will be back to normal tomorrow,” Chin’ono said.
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The post Mukuru Breaks Silence After Money ‘Disappears’ from Accounts appeared first on iHarare News.
