The Zimbabwe Parks and Wildlife Management Authority has broken its silence. This follows a wave of complaints from visitors about the deteriorating condition and service standards at its tourism facilities. ZimParks has confirmed it is now actively engaging teams to address the issues raised by the public.
The statement, released on 13 November 2025, comes after numerous tourists shared their disappointing experiences online. These accounts described crumbling infrastructure and poor service at some of the nation’s most famous wildlife resorts.
ZimParks Acknowledges Public Feedback
In a press statement from its Harare headquarters, ZimParks admitted it was aware of the growing public discontent. The authority was quick to affirm that it takes all visitor feedback seriously.
The Acting Public Relations Manager, Tamirirashe Mudzingwa, stated:
“We take all feedback seriously as it helps us improve the quality of our offerings and ensure memorable experiences for all guests. We are currently engaging the relevant teams and partners to address these concerns.”
This direct quote from the official release confirms that internal discussions are now underway. The authority has not yet specified which particular parks or resorts are the primary focus of these improvement efforts.
Commitment To Highest Standards Reaffirmed
Despite the recent criticism, ZimParks has moved to reassure the public of its dedication to quality. The statement emphasised the organisation’s core mission, which extends beyond tourism.
The authority’s press release further declared:
“ZimParks remains committed to maintaining the highest standards of hospitality, safety, and conservation, and we appreciate the continued support and understanding of the public as we work towards enhancing the experience across all our parks and resorts.”
This pledge highlights the dual challenge faced by the authority: balancing world-class conservation with a positive tourist experience. The public is now being asked for its patience as these behind-the-scenes works commence.
For further information, the public has been directed to contact the Acting Public Relations Manager, Tamirirashe Mudzingwa, directly. The authority has provided both an email address and a telephone number for this purpose.
The authority wrote:
“For more details, contact Tamirirashe Mudzingwa, Acting Public Relations Manager, on [email protected]
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The post Zimbabwe Parks Responds To Visitor Concerns Over Run-Down Facilities appeared first on iHarare News.
