More Harare CBD Streets Switch to Digital Self-Service Parking as City Parking Expands Rollout
City Parking has expanded its self-service parking programme in Harare’s central business district, bringing more streets under its digital parking system as the company continues rolling out artificial intelligence and automation to modernise parking management.
In a statement, the company announced that, with effect from this month, motorists parking along Third Street between Jason Moyo Avenue and Nelson Mandela Avenue, as well as the connecting block between Simon Muzenda Street and Third Street on George Silundika Avenue, will now use fully self-service parking facilities.
The newly designated parking zones will no longer be staffed by parking marshals, with motorists expected to make payments through the company’s digital platforms.
“Drivers are advised to pay for parking using available self-service payment platforms,” the company said.
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Multiple digital payment options available
Motorists can pay for parking by scanning QR codes displayed on street signs, dialing *192#, using City Parking’s WhatsApp chatbot or through the Park Assist mobile application.
According to the company, the latest expansion is part of its wider digital transformation strategy aimed at improving operational efficiency while offering motorists a more convenient parking experience.
“As part of City Parking’s modernisation and digital transformation strategy, select parking areas will now operate on a self-service basis. We appreciate your cooperation as we continue improving your parking experience,” the statement added.
Rollout follows successful pilot phase
The expansion follows the initial rollout of self-service parking zones on sections of Third Street between Jason Moyo Avenue and Robert Mugabe Road, and Park Street between Jason Moyo Avenue and Samora Machel Avenue.
The digital parking initiative was introduced after motorists repeatedly raised concerns over payment delays and frequent disputes with parking marshals.
A survey previously conducted by this publication at the first self-service sites found that many motorists welcomed the new system, citing quicker transactions, greater convenience and fewer confrontations with parking attendants.
More streets to be added
City Parking said the adoption of artificial intelligence and automated systems aligns with global smart-city initiatives by improving transparency in revenue collection while reducing congestion and operational costs.
The company indicated that additional streets within Harare’s central business district will gradually be added to the self-service parking programme as the digital transformation project continues.
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